This listing was posted on The Resumator.
Customer Service Specialist
Description:
We are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic.As a Customer Service/Success Specialist , you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and fostering strong relationships with our valued customers. Responsibilities: Customer Interactions: Respond promptly to customer inquiries via phone, email, or chat, providing accurate and comprehensive information about our products/services. Customer Outreach: Proactively reach out to potential customers through leads to encourage sales and upselling opportunities. Issue Resolution: Effectively troubleshoot and resolve customer concerns, demonstrating empathy and a commitment to finding satisfactory solutions. Order Processing: Assist customers with order placement, modifications, and tracking, ensuring a seamless purchasing process. Product Knowledge: Maintain up-to-date knowledge of our products/services to provide informed assistance and make suitable recommendations. Documentation: Accurately document customer interactions and transactions, ensuring a thorough and organized record of customer communications. Qualifications: Proven customer service experience or relevant background. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric mindset. Ability to multitask and work efficiently in a fast-paced environment. Powered by JazzHR
Company:
Recruit.com.sg PTE
Posted:
March 12 on The Resumator
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